Refund Policy

At S & R GARAGE SERVICES, we are committed to ensuring customer satisfaction with our services. If you are not entirely satisfied with your purchase, we are here to help.

1. Refund Eligibility
1.1. Refunds are available for services that have not been delivered as described or agreed upon at the time of purchase.
1.2. Refund requests must be made within 30 days of the service completion date.
1.3. Proof of purchase must be provided when requesting a refund.

2. Non-Refundable Services
2.1. Certain services may not be eligible for a refund, including:

Services that have been fully delivered as described and agreed upon.
Customized services that have been tailored to the specific needs of the customer.
Services purchased during promotional periods unless otherwise specified.

3. Refund Process
3.1. To request a refund, please contact our customer service team at (04) 3584 3526 or email us at support@srgarageservices.com with your order details and reason for the refund request.
3.2. Our team will review your request and notify you of the approval or rejection of your refund within 10 business days.
3.3. If approved, refunds will be processed within 7-10 business days to the original method of payment.

4. Partial Refunds
4.1. Partial refunds may be granted in cases where only a portion of the service was unsatisfactory or not delivered as described.
4.2. The amount of the partial refund will be determined based on the extent of the service provided and the specific circumstances of the request.

5. Service Cancellation
5.1. If you wish to cancel a scheduled service, please contact us at least 24 hours prior to the appointment to avoid cancellation fees.
5.2. Cancellations made within 24 hours of the scheduled service may incur a cancellation fee equivalent to 20% of the service cost.

6. Contact Us
For any questions or concerns regarding our refund policy, please contact us at:

Phone: (04) 3584 3526
Email: support@sandrgaragedoorservices.com.au

We value your business and strive to provide the best service possible. If there is anything we can do to improve your experience, please let us know.